Frequently Asked Questions
Everything you need to know about shopping with EMI.
What are your standard shipping times?
We offer standard shipping which typically takes 3-5 business days for domestic orders. International shipping times vary by location, generally ranging from 7-14 business days.
What is your return policy?
You can return any unused item in its original packaging within 30 days of purchase for a full refund. Please note that return shipping costs are the responsibility of the customer unless the item is defective.
Which payment methods do you accept?
EMI accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
How can I track my order?
Once your order has shipped, you will receive an email confirmation containing a tracking number and a link to the carrier's website to monitor your delivery progress.
Do you offer a warranty on your products?
Yes, all products sold by EMI come with a standard 12-month manufacturer warranty covering any defects in materials or workmanship under normal use.
Can I change or cancel my order after it has been placed?
Orders are processed quickly to ensure fast delivery. You can change or cancel your order within 1 hour of placement by contacting our customer support team.